Оставьте ваши контакты
Мы напишем вам в WhatsApp и пригласим к исследованию.
Виды исследований
- Индивидуальные онлайн-интервью
Специалист по развитию клиентского опыта задаст вам вопросы о покупках в ЦУМе и других магазинах.
- Тестирование новых решений
Вы воспользуетесь новыми функциями сайта и мобильных приложений и оставите отзыв об их работе.
Комплимент от ЦУМа
-10% на следующий заказ по промокоду в благодарность за участие в исследованиях.
Правила акции
Как проходят исследования?
- 30–40 минут
Обычно беседа длится около получаса. По вашему желанию время интервью можно увеличить или сократить.
- Zoom или другая платформа
Интервью проводятся онлайн — в Zoom или в любом удобном для вас мессенджере.
- Комфортный формат
Чтобы интервью прошло максимально непринужденно, на нем будут присутствовать не более двух специалистов по развитию клиентского опыта.
Вопросы и ответы
Будет ли вестись аудио- или видеозапись интервью?
Да, мы фиксируем разговор, чтобы ничего не забыть, но вы можете отказаться от записи. Мы не публикуем и не храним данные в открытом доступе.
Могу ли я участвовать в новых исследованиях?
Мы будем благодарны вам за участие в новых исследованиях. При вашем согласии специалист по клиентскому опыту напишет вам в WhatsApp и пригласит на интервью и тестирование. Вы также можете присоединиться к чату в Telegram, чтобы оставить отзыв о новом функционале.
Отдел по развитию клиентского опыта ЦУМа
Пожалуйста, напишите нам, если у вас остались вопросы:
feedback@tsum.ru
TSUM
Luxury department store
The tsum.ru website is accessible only within the Russian Federation.
If you have any questions regarding access to the site, please contact us by phone or email:
The tsum.ru website is accessible only within the Russian Federation. If you have any questions regarding access to the site, please contact us by phone or email:
STORY
TSUM - the signature fashion department store of Russia- has been a historic sight and the symbol of fashion in Moscow for more than 110 years. The best selection of goods and individual approach to every customer TSUM features Сollections of more than 700 leading global brands of clothing, shoes, bags and accessories, fine jewellery and timepieces, as well as perfumes and cosmetics.
TSUM - the signature fashion department store of Russia- has been a historic sight and the symbol of fashion in Moscow for more than 110 years. The best selection of goods and individual approach to every customer TSUM features
Сollections of more than 700 leading global brands of clothing, shoes, bags and accessories, fine jewellery and timepieces, as well as perfumes and cosmetics.
TOURIST FRIENDLY
TSUM is shopping destination of choice in Moscow for global travelers. TSUM has been the first store in Russia to actively make itself appeal to foreign tourists via in-store navigation in Chinese and English, English and Chinese speaking personnel and special offers for international shoppers. With its transparent price policy, biggest selection of most fashionable goods, tourist friendly environment and now TAX FREE shopping opportunity, modern day TSUM is the destination of choice for international shoppers and travelers.
TSUM is shopping destination of choice in Moscow for global travelers. TSUM has been the first store in Russia to actively make itself appeal to foreign tourists via in-store navigation in Chinese and English, English and Chinese speaking personnel and special offers for international shoppers.
With its transparent price policy, biggest selection of most fashionable goods, tourist friendly environment and now TAX FREE shopping opportunity, modern day TSUM is the destination of choice for international shoppers and travelers.
SERVICES
Personal shopping lounge
VIP Shopping is a service for those who value an individual approach to creating their own personal image. At the elegant VIP lounges professional stylists will present you the vast variety of collections available at TSUM, help to shape a complete wardrobe according to relevant fashion trends and your personal style vision, advise on shoes and accessories. We offer you to come up with a business, everyday or evening look as well as to make any necessary alterations in our atelier. VIP lounge on the 2nd floor presents a unique service of male bespoke tailoring. Highly skilled sewers will take measurements and clarify the client’s wishes regarding color, cut and trimming, as well as offer a selection of top-quality fabrics.
Personal shopping lounge
Order the perfect suit, shirt or coat made exactly to your measurements. Tailors will take all the measurements and help you choose the fabrics out of a wide range of exclusive materials in the TSUM VIP rooms. While your initials and a monogram will make the product really unique.
Related services
- VIP Shopping with a personal stylist at TSUM;
- Bespoke tailoring;
- VIP shopping at your hotel (items delivery and fittings directly at your hotel room);
- Оff-site online shopping service with VIP stylist;
- Monogram and initials embroidery;
- Free transfer service;
- Storage of purchased goods;
- Free delivery of the purchases to the hotel room; Personnel fluent in English, Chinese.
TSUM LOCATION & WORKING HOURS
TSUM Moscow, 2 Petrovka street
Moscow, Russia
Monday to Saturday: 11.00 am – 11.00 pm
Sunday: 11.00 am – 11.00 pm